Our Team
Jessica Snyder
President, Head of Human Resources Consulting
Jessica Snyder, M.B.A., SHRM-SCP, is a senior human resources executive known for blending people-first leadership with rigorous compliance, operational discipline, and steady executive partnership. Her career spans multi-site, multi-state environments across hospitality, maritime logistics, and professional services, where she has built and led HR functions that strengthen culture, elevate leadership capability, and ensure organizations remain aligned, audit-ready, and resilient through change.
Before launching HCS, Jessica held roles including, but not limited to, Vice President of Human Resources, HIPAA Privacy Officer, 401(k) Advisory Committee Officer, Pension Plan Advisory Committee Officer, and Workplace Violence Mitigation Officer.
Jessica’s expertise includes employee relations, ERISA-governed benefits, HIPAA privacy oversight, HR investigations, performance and discipline frameworks, leadership development, and organizational communication. She has designed and executed people-operations systems that support workforce growth, M&A integration, restructuring, and operational expansion. Her background includes leading progressive discipline models grounded in coaching, facilitating leadership cadences and town halls, improving recruitment and onboarding processes, and driving retention through intentional recognition, morale-building, and transparent communication channels.
She has overseen all aspects of the employee lifecycle across distributed teams—hiring, training, engagement, workforce planning, compliance, policy development, culture initiatives, and crisis response. Her work includes directing complex benefit and retirement plan transitions, implementing scalable HRIS and payroll workflows, harmonizing policies and handbooks, and introducing internal communication tools that improve clarity, consistency, and trust.
Jessica holds an M.B.A. (Human Resources concentration) from Union University and a B.A. in Political Science from Rhodes College. She maintains the SHRM‑SCP credential along with diversity & inclusion and social media marketing certifications. Based in Arlington, Tennessee, she partners with multi‑site, multi‑state organizations that value compliant operations—and compassionate leadership. She is recognized for her ability to bring calm to complexity, partner effectively with senior leadership, and create HR systems that are just as human as they are strategic—helping organizations and their people thrive together.
Jonathan Jones
Partner, Head of Recruiting and Operations Consulting
Jonathan Jones is a seasoned people-operations and workforce-management leader with deep experience supporting complex, multi-state operational environments. Over more than a decade in maritime logistics and transportation, he has developed a reputation for steady leadership, precise execution, and the ability to unify operations and HR around shared goals.
Jonathan’s expertise spans crew scheduling and staffing logistics, HR operations, workforce planning, compliance, payroll and HRIS oversight, and frontline leadership development. He has managed end-to-end personnel processes for distributed teams, ensuring readiness, safety, and regulatory adherence while strengthening communication between operations, leadership, and employees. His work includes implementing staffing frameworks, standardizing policies and processes, coordinating multi-site personnel transitions, and establishing communication rhythms—such as leadership huddles, town halls, and structured feedback loops—that improve cohesion and engagement.
Known for his calm, practical approach, Jon excels in environments where clarity, steadiness, and operational awareness are essential. His blend of hands-on experience and people-centered leadership enables him to design systems that are both compliant and genuinely supportive of the workforce. With a foundation in logistics, transportation, and operations-heavy industries, he brings a grounded perspective to people operations and a commitment to building teams that are supported, informed, and ready to perform.
Jen Knisley
Client Relations Specialist
Jennifer “Jen” Knisley is a client experience and operations professional known for her warmth, organization, and ability to create calm, dependable systems that keep projects and people aligned. With a diverse background spanning client services, program development, training, customer experience, and operational support across the equine, wellness, and professional services industries, Jen brings a uniquely human touch to every interaction.
Her expertise includes client communication, scheduling and workflow coordination, retention strategies, service delivery, and program design. Jen has spent more than a decade managing client relationships, guiding service teams, developing training and engagement programs, and creating environments where clients feel informed, supported, and valued. She excels at anticipating needs, improving communication flow, and managing complex schedules and projects with efficiency and care.
Jen’s approach blends hospitality with operational detail: she fosters long-term client relationships, maintains clear and steady communication, and ensures that service experiences feel smooth, organized, and human-centered. Her background as a trainer, manager, aesthetican, and operations coordinator allows her to bring empathy, professionalism, and reliability to every client touchpoint—making her an integral connector between people, processes, and outcomes.